Correct Virgin Media IMAP & SMTP Settings

If your Virgin Media email isn’t syncing or keeps showing connection errors, the issue is often caused by incorrect IMAP or SMTP settings. These settings control how your email account communicates with Virgin Media’s mail servers. Even a small error—such as using the wrong port—can prevent you from sending or receiving messages.

This guide explains the exact Virgin Media IMAP & SMTP settings for 2025, how to set them up on different devices, and what to do if they still don’t work. For fast, personalised help, you may also contact our support team at 0800-090-3202.

What Are IMAP and SMTP? Why Are They Important?

Before fixing your email configuration, it helps to understand what these settings do.

IMAP (Incoming Mail Server)

IMAP downloads messages from Virgin Media’s server to your device. It also keeps your inbox synced across all devices. If IMAP is incorrect, your inbox might not refresh or may fail to load messages.

SMTP (Outgoing Mail Server)

SMTP controls your outgoing messages. When SMTP is wrong, emails get stuck in the Outbox or fail with error messages.

Both settings must be correct for your mailbox to function smoothly.

Correct Virgin Media IMAP Settings (2025)

Here are the latest and verified IMAP settings for Virgin Media email:

These settings must be entered exactly as shown.
Using incorrect settings—such as port 143 instead of 993—will cause sync failures.

If your inbox is not updating even with the correct settings, see:
➡️ Virgin Media Email Not Syncing – Full Fix Guide (URL placeholder)

Correct Virgin Media SMTP Settings (2025)

Here are the latest outgoing server settings:

If your SMTP settings are wrong, you may see errors like:

• “Cannot connect to outgoing server”
• “Authentication failed”
• “Message could not be sent”

For detailed sending/receiving fixes, visit:
➡️ Virgin Media Email Not Sending or Receiving – Troubleshooting Guide (URL placeholder)

How to Set Up Virgin Media IMAP & SMTP on Different Devices

Every device has slightly different steps. Below are the correct instructions for each platform.

1. Set Up Virgin Media Email on iPhone (iOS)

1. Open Settings
2. Tap Mail → Accounts
3. Select Add Account
4. Choose Other
5. Tap Add Mail Account
6. Enter:
   • Name
   • Email address
   • Password
7. On the next screen, choose IMAP
8. Enter the IMAP & SMTP settings listed above
9. Save changes

If the account still doesn’t sync, restart your phone and try again.

For full iPhone troubleshooting:
➡️ Fix Virgin Media Email on iPhone & Android (URL placeholder)

2. Set Up Virgin Media Email on Android

Steps may vary slightly by phone model.

1. Open Settings → Accounts
2. Tap Add Account
3. Choose Email or Personal (IMAP)
4. Enter your email and password
5. Select Manual Setup
6. Enter the IMAP details
7. Enter SMTP details
8. Save settings

If you still see errors, clear the app cache and re-add the account.

3. Set Up Virgin Media Email in Outlook

Outlook often struggles with auto-detection, so manual setup is recommended.

1. Open Outlook
2. Go to File → Add Account
3. Enter your email
4. Choose IMAP manually
5. Enter IMAP & SMTP settings
6. Save and restart Outlook

If you get error codes like 0x800CCC0E or 0x800CCC90, see:
➡️ Virgin Media Email Error Codes – Complete Fix (URL placeholder)

4. Set Up Virgin Media Email in Apple Mail (Mac)

1. Open Mail
2. Go to Mail → Accounts
3. Click Add Account
4. Select Other Mail Account
5. Enter email and password
6. Choose IMAP
7. Manually input the correct server settings
8. Save changes

If Apple Mail keeps rejecting your password, remove the account and add it again.

Troubleshooting IMAP & SMTP Problems

Even with correct settings, some issues may still appear. Here’s how to fix them.

1. Password Not Accepted

This happens when:

• Your password was changed recently
• Your device is using saved credentials
• Autofill is inserting an old password

Fix:

Remove the account → restart device → add account again.

More help here:
➡️ Virgin Media Login Problems – How to Fix (URL placeholder)

2. SMTP Not Sending Emails

If SMTP is incorrect:

• Emails stay in Outbox
• Authentication errors appear
• Sending may stop entirely

Switch between ports 465 and 587 to test which works best on your network.

3. IMAP Inbox Not Refreshing

This usually means:

• Your device is offline
• IMAP folders need refreshing
• The app is using cached data

Try removing and re-adding the account.

4. Antivirus or Firewall Blocking Ports

Some antivirus tools block ports 465/587.

Temporarily disable email scanning to test.

5. Old NTLWorld, BlueYonder & Virgin.net Accounts

Older domains may require re-verification.

More guidance here:
➡️ How to Access NTLWorld, BlueYonder & Virgin.net Emails (URL placeholder)

When to Contact Support

If your emails still won’t send or receive even after applying the correct IMAP and SMTP settings, you may have an account-level issue such as:

• Mailbox corruption
• Suspended access
• Authentication loop
• Rate limiting
• Password mismatches

Our Virgin Media support team can help you fix these problems quickly.
Call 0800-090-3202 for expert help.

FAQs – Virgin Media IMAP & SMTP Settings