When your Virgin Media email is not working, it can quickly disrupt your day. Whether you can’t log in, emails aren’t sending, or the webmail isn’t loading properly, most of these issues can be solved with a few simple steps. This guide covers the most common Virgin Media email problems and how to fix them on any device. If at any point you feel stuck, you can also speak with our support team on 0800-090-3202 for fast assistance.
Why Virgin Media Email Stops Working (Common Causes)
Before fixing the issue, it helps to understand what might be causing it. Some of the most common reasons include:
- Incorrect login details
- The password was recently changed, but not updated on devices
- Virgin Media server outage
- Wrong IMAP/SMTP settings
- Sync failure on mobile or desktop apps
- Browser errors or outdated cache
- Account suspension due to inactivity or security alerts
- Full mailbox storage
- Using older domains like NTLWorld, BlueYonder, or Virgin.net
Once you know the cause, the fix becomes much easier.
Fix Login Issues in Virgin Media Email
If you can’t log in, the problem is usually related to your password, browser, or account status.
1. Check Your Password and Try Again
Make sure you are typing the correct password. If you aren’t sure:
- Go to the Virgin Media Mail login page
- Click Forgot Password
- Reset your password using your alternate email or security question
If the password was recently changed, update it on all your devices. Otherwise, you may face repeated login failures.
2. Clear Browser Cache and Cookies
Sometimes the login page refuses to load correctly because of stored browser data. Clear your browsing history, restart the browser, and try again.
3. Account Disabled or Locked
Virgin Media may lock accounts due to suspicious login attempts or inactivity. Try resetting the password or contacting support for account verification.
Virgin Media Email Not Sending or Receiving (Complete Fix)
If your Virgin Media account isn’t sending or receiving emails, the problem usually lies in the outgoing or incoming server settings.
Check Email Storage
A full mailbox will block new mail.
Delete old messages, empty your trash, and refresh your inbox.
Verify Outgoing SMTP Settings
Incorrect SMTP details may prevent you from sending emails. Use the correct settings listed below in the IMAP/SMTP section.
Check Spam and Junk Filters
Virgin Media’s filters sometimes misbehave. Look inside:
- Spam folder
- Junk folder
- Blocked sender list
Make sure the sender is not accidentally blocked.
Check Internet Security Software
Some antivirus programs or firewalls can block outgoing connections. Temporarily disable the firewall to test if it is causing the issue.
Correct Virgin Media IMAP & SMTP Settings (Updated 2025)
Using the right IMAP and SMTP settings is essential for accessing your email through Outlook, iPhone, Android, or any other app.
Incoming Mail (IMAP):
- Server: imap.virginmedia.com
- Port: 993
- Security: SSL/TLS
- Username: Your full email address
- Password: Your Virgin Media password
Outgoing Mail (SMTP):
- Server: smtp.virginmedia.com
- Port: 465 or 587
- Security: SSL/TLS
- Requires Authentication: Yes
- Username: Your email address
- Password: Same account password
If these settings are wrong, your email may not send, sync, or download properly.
Fix Virgin Media Email Not Working on iPhone, Android & Windows Devices
Device-based issues are extremely common. Here’s how to fix them:
iPhone (iOS)
- Delete the Virgin Media account
- Restart your phone
- Add the account again using the correct IMAP settings
Android
- Clear the app cache
- Re-add the email account
- Make sure sync is turned ON in the Mail app
Windows / Outlook
- Remove and re-add the account
- Ensure the correct ports (993/465/587) are selected
- Check for Outlook error code 0x800CCC0E or other connection errors
Fix Sync Problems & Slow Loading Issues
If your Virgin Media email is syncing slowly or not updating:
- Remove and re-add the account to refresh IMAP
- Make sure your password is updated on all devices
- Clear browser cache
- Disable browser extensions
- Make sure your internet connection is stable
For older devices, slow performance may be due to outdated apps. Updating your Mail app usually fixes this.
Hacked, Suspended or Blocked Virgin Media Account?
If you receive warnings about “suspicious activity” or “account temporarily unavailable,” your account may be blocked for security reasons.
Steps to fix:
- Reset your password immediately
- Check for unknown forwarding rules
- Remove suspicious recovery emails
- Scan your device for viruses
- Turn on two-factor authentication
If the account remains locked, contact support for a manual verification. Our team can help you recover access safely.
When to Contact Expert Support
If your email still isn’t working after trying the above fixes, you may be facing a deeper technical issue.
You can speak with our Virgin Media email support team on 0800-090-3202 for quick, step-by-step help.
FAQs – Virgin Media Email Issues
It may be due to a server outage, wrong settings, or login errors. Check the server status and try again.
Reset your password and update it on all devices. If the account is suspended, contact support.
IMAP: imap.virginmedia.com (Port 993), SMTP: smtp.virginmedia.com (Port 465/587).
You may have a full mailbox, wrong server settings, or emails landing in spam.
Usually, incorrect SMTP settings or outgoing port errors.
Remove your account, restart your device, and add the account again with the correct settings.
Reset your password, review security settings, and contact support if needed.