If your Virgin Media email is not working on iPhone or Android, you may be dealing with an app glitch, outdated login details, incorrect mail settings, or a sync failure. Mobile devices often store cached data, and when anything changes—like your password, email security settings, or app version—your phone may stop connecting to Virgin Media’s servers.
This guide outlines the precise steps to resolve Virgin Media email issues on iPhone, Samsung, Google Pixel, and other Android devices. If you want instant help, you can also contact our support line at 0800-090-3202.
Why Virgin Media Email Fails on Mobile Devices
Mobile issues are usually different from desktop issues. While computers struggle with ports and settings, smartphones often break due to:
- An incorrect password was saved in the Mail app
- Cached IMAP/SMTP data
- Outdated iOS/Android versions
- Corrupted app data
- Wrong incoming/outgoing server details
- Network restrictions
- Recent password changes have not been updated on the device
- Sync is being turned off accidentally
Once you know where the problem comes from, fixing it is simple.
1. Fix Virgin Media Email Not Working on iPhone (iOS)
iPhones are sensitive to incorrect settings and outdated passwords. If even one detail is wrong, Mail will stop syncing.
A. Remove and Re-add Your Email Account (Most Effective Fix)
This resets all stored data instantly.
- Open Settings
- Tap Mail
- Go to Accounts
- Select your Virgin Media email
- Tap Delete Account
- Restart your iPhone
- Go back to: Settings → Mail → Add Account → Other
- Enter your name, email, and password
- Choose IMAP
- Enter the correct IMAP & SMTP details (see below)
This solves 90% of iPhone email failures.
B. Make Sure Mail Is Enabled
Sometimes, Mail gets turned off during updates.
- Go to Settings → Mail → Accounts
- Tap your Virgin Media account
- Ensure the Mail toggle is ON
C. Reset Network Settings (Fixes Server Timeouts)
If the Mail app cannot reach Virgin Media’s server:
- Open Settings
- Go to General
- Tap Reset
- Choose Reset Network Settings
This removes old Wi-Fi data that may block email apps.
D. Update to the Latest iOS Version
Email fails on outdated iOS versions more often.
Update using:
Settings → General → Software Update
E. Check for VPN or Profile Restrictions
VPN apps often block IMAP connections.
Turn off VPN in:
Settings → VPN
If you see “Device Management,” remove any profiles that restrict email access.
2. Fix Virgin Media Email Not Working on Android
Android devices differ slightly depending on the manufacturer (Samsung, OnePlus, Google, Motorola).
These universal fixes apply to all models.
A. Clear Email App Cache
Cached files frequently cause sync issues.
- Open Settings
- Tap Apps
- Choose Email, Gmail, or your default Mail app
- Tap Storage
- Hit Clear Cache
Do NOT press “Clear Data” unless you want to re-add your email.
B. Re-add Your Virgin Media Email Account
If clearing the cache doesn’t work:
- Open Settings
- Tap Accounts
- Select your Virgin Media email
- Remove the account
- Restart your phone
- Add it again manually with IMAP
This ensures the device pulls the latest settings.
C. Enable Auto-Sync
On Android, auto-sync must be turned on:
- Drag down the top notification bar
- Look for Sync
- Make sure it’s ON
If sync is off, you won’t send or receive any email.
D. Reset Network Settings
Android also stores old network configurations.
Go to:
Settings → System → Reset Options → Reset Wi-Fi, Mobile & Bluetooth
After resetting, reconnect to Wi-Fi and test the email again.
Correct Virgin Media IMAP & SMTP Settings (Use on All Mobile Devices)
IMAP (Incoming Mail)
- Server: imap.virginmedia.com
- Port: 993
- Security: SSL
- Username: Full Virgin Media email
- Password: Your account password
SMTP (Outgoing Mail)
- Server: smtp.virginmedia.com
- Port: 465 or 587
- Security: SSL/TLS
- Authentication: Required
- Username: Full email
- Password: Same email password
If these settings fail, your smartphone may be using cached or outdated data.
For a full settings guide, see:
➡️ Correct Virgin Media IMAP & SMTP Settings (URL placeholder)
3. Fix Virgin Media Email Sync Problems on iPhone & Android
If emails are delayed or not updating:
Try these steps:
- Turn Aeroplane Mode ON and OFF
- Restart the phone
- Ensure sync is enabled
- Remove and re-add the account
- Update your device’s software
- Check storage space on your device
- Switch between Wi-Fi and mobile data
Some networks block email ports, so changing the connection helps.
Learn more here:
➡️ Virgin Media Email Not Syncing – How to Fix (URL placeholder)
4. Fix Virgin Media Email Not Working on iPhone or Android After Password Change
Mobile devices often store old passwords.
To fix:
- Remove the email account
- Re-add it using the new password
- Restart your device
- Clear the email app cache (Android only)
If authentication loops continue, see:
➡️ Virgin Media Login Problems – Recovery Guide (URL placeholder)
5. Fix Virgin Media Email Issues on Gmail App (Android & iOS)
If you use the Gmail app instead of the built-in Mail:
Steps:
- Open the Gmail app
- Go to Menu → Settings
- Choose your Virgin Media account
- Tap Server Settings
- Update IMAP & SMTP manually
- Save and restart the app
This fixes Gmail-specific issues.
6. When to Contact Support
If none of the above solutions fix your mobile email issues, there may be:
- Server-level problems
- Account restrictions
- Authentication loops
- Outdated recovery details
- Device compatibility issues
You can get quick, personalised support by calling 0800-090-3202.
FAQs – Virgin Media Email on iPhone & Android
It’s usually caused by outdated passwords, incorrect IMAP/SMTP settings, or sync being disabled.
Remove and re-add your account to refresh IMAP sync.
SMTP port issues or cached app data are usually the cause.
Yes — you must update the new password on every device.
Clear the app cache, remove the account, restart your phone, and re-add it.