Microsoft Windows Live Mail was once a popular free email client for desktop users from Microsoft. Although Microsoft has discontinued support for it, many users continue to rely on it for email management. However, it is common to face Windows Live Mail problems, such as login errors, syncing issues, error codes, or performance slowdowns.
In this detailed guide, we’ll go through the most common Windows Live Mail problems and provide step-by-step fixes. We’ll also cover backup, recovery, and the best alternatives you can switch to if the issues continue.
If at any point you find these fixes difficult or the problem persists, you can always reach out to our Microsoft Windows Live Mail Helpdesk UK team at 0800-090-3202 for expert assistance.
Common Windows Live Mail Problems and Fixes
1. Windows Live Mail Not Opening or Crashing
If Windows Live Mail won’t start or crashes frequently:
- Run Windows Update to make sure your system is up-to-date.
- Repair the program by going to Control Panel > Programs > Windows Live Essentials > Repair.
- Disable third-party antivirus temporarily to check if it is blocking Live Mail.
2. Login and Password Errors
A common issue is the “incorrect password” error, even when details are correct.
- Double-check your email and password.
- If you use Gmail, Yahoo, or Outlook with Windows Live Mail, enable IMAP/POP access from your email account settings.
- Update server settings manually (check your provider’s latest IMAP/POP settings).
3. Server and Sync Problems
Sometimes emails don’t sync, or new emails fail to arrive.
- Ensure your internet connection is stable.
- Verify incoming (IMAP/POP) and outgoing (SMTP) server settings.
- Remove and re-add your account in Windows Live Mail.
4. Windows Live Mail Error Codes (0x800CCC0E, 0x800CCC0F, etc.)
These error codes are common and usually indicate server or network issues.
- 0x800CCC0E: Usually caused by incorrect server settings—update them.
- 0x800CCC0F: Network interruption—check your internet and firewall.
- 0x800CCC19: Timeout error—extend the server timeout in account settings.
If the issue continues, contacting support at 0800-090-3202 may help you resolve it faster.
Backup and Recovery in Windows Live Mail
Recover Deleted Emails
- Open the Deleted Items folder to restore recently deleted emails.
- For permanently deleted emails, use File > Recover Deleted Messages.
Backup Emails and Contacts
- To backup emails: Go to File > Export Email > Email Messages.
- To back up contacts: Open Contacts > Export > CSV and save your contacts.
Keeping backups ensures you don’t lose important data in case of app failure.
Performance Issues: Slow or Freezing Windows Live Mail
If Windows Live Mail is running slowly:
- Compact email folders regularly to free up space.
- Delete unnecessary emails with large attachments.
- Run Windows Live Mail as an administrator.
- Use Microsoft’s built-in repair tool from the Control Panel.
Alternatives to Windows Live Mail in 2025
Since Microsoft has discontinued Windows Live Mail, long-term users should consider switching to a modern email client:
- Microsoft Outlook – Reliable and feature-rich.
- Mozilla Thunderbird – Free and open-source.
- Mailbird – Easy-to-use with modern features.
- eM Client – User-friendly with advanced options.
Migrating to one of these ensures better security and compatibility with Windows 10 and Windows 11.
Frequently Asked Questions (FAQs)
Because Microsoft has discontinued support, you may face compatibility issues. Updating settings, repairing the program, or using an alternative client may help.
This error usually occurs due to incorrect server settings. Double-check your IMAP/POP and SMTP details with your email provider.
Yes, but it may not work reliably. Microsoft no longer updates it, so using modern alternatives is recommended.
Check the Deleted Items folder or use the Recover Deleted Messages option from the File menu.
Microsoft Outlook and Mozilla Thunderbird are among the most popular alternatives, offering better compatibility and support.
Go to File > Export Email > Email Messages and save your emails in a backup folder.
Yes, but you must enable IMAP/POP in your Gmail or Outlook account settings and use the correct server configuration.
Repair the program via Control Panel, compact folders, and check for conflicts with antivirus software.
Final Thoughts
Although Microsoft has ended support for Windows Live Mail, many users still depend on it. With the troubleshooting tips above, you can fix common Windows Live Mail problems, recover lost data, and keep the program running. However, for long-term stability and better security, it’s wise to consider alternatives like Outlook or Thunderbird.
If you continue facing difficulties, don’t struggle alone—call our customer support team at 0800-090-3202 for expert help with all your Windows Live Mail issues.