If you’re looking to cancel your Panda Antivirus subscription, you’re likely dealing with unexpected charges, auto-renewals, or a plan you no longer need. Whether you signed up for a free trial, a discounted offer, or an annual renewal, this guide will help you stop auto-renewal, cancel your subscription, and request a refund, especially tailored for UK users. For fast assistance, you can also call our British helpline on 0800-090-3202.
How to Cancel Panda Antivirus Subscription
When you cancel your Panda Antivirus subscription, you prevent future charges while maintaining protection until the current term ends. This step is essential for UK users who want control over their billing and antivirus plans.
Follow these steps to cancel:
- Visit myaccount.pandasecurity.com and log in using your registered email address.
- Click on “Products & Services.”
- Find the active subscription you wish to cancel.
- Click “Additional Information.”
- On the right panel, click the option marked “Cancel Panda Subscription.”
- Confirm the cancellation — you will receive a confirmation email shortly.
Note: Your subscription will stay active until the expiry date. Cancelling simply prevents the next auto-renewal charge.
How to Stop Auto-Renewal and Cancel Panda Antivirus Plan
By default, Panda Antivirus enables auto-renewal during your initial purchase. This ensures uninterrupted protection, but also leads to unexpected billing if not managed.
To disable auto-renewal:
- Sign in to your Panda account.
- Navigate to “Products & Services.”
- Open the Additional Information section of your product.
- Click the information icon next to the auto-renewal setting.
- Select Manual Renewal.
Panda will then confirm that your product will not auto-renew at the end of the current term.
UK Tip: It’s best to disable auto-renewal at least 7–10 days before your renewal date to avoid timing issues due to time zones or processing delays.
Refund Policy After Cancelling Panda Antivirus Subscription (UK)
Panda Security has a limited refund policy, especially for digital antivirus products. Here’s what you need to know as a UK customer:
- You must request a refund within 1 day of purchase.
- Once downloaded or activated, products are generally non-refundable.
- Order changes, including cancellation, must be made within 1 hour of purchase during business hours.
- Panda reserves the right to refuse refunds unless a billing error or exception applies.
Their policy is strict, but exceptions may be made for duplicate charges, unauthorised renewals, or compatibility issues.
How to Request a Refund After Cancelling Panda Antivirus Subscription
If you’re within the refund eligibility period, follow these steps to request a refund from Panda:
Steps to follow:
- Open the Panda app or visit their help portal.
- Tap the menu icon in the top-left corner.
- Select “Help Centre” or “Support.”
- Tap “Get help with my product.”
- Choose your active product and start a live chat with a support agent.
You may be asked to provide:
- Your order or invoice number
- The email address associated with the purchase
- A reason for the refund
- Screenshots (if necessary)
Once confirmed, refunds are usually processed within 5–7 UK business days.
📞 Not getting through? Call 0800-090-3202 for direct help with your refund request.
💡 You can also visit Panda’s official support page for more on their policies.
Real UK Customer Experiences
Case 1 – Auto-Renewed Without Notice
A user in Manchester found a charge of £39.99 after forgetting to turn off auto-renewal. They contacted support within 24 hours and received a full refund.
Case 2 – Purchased the Wrong Product
A London customer mistakenly bought Panda Dome Advanced instead of the Essential version. Support cancelled the order and processed a refund within 3 days.
Case 3 – Missed the Refund Window
A Birmingham user tried to cancel 3 days after renewal. Unfortunately, they were denied a refund due to the policy terms.
These examples show why it’s essential to act quickly and keep cancellation emails and billing confirmations.
Why You Should Cancel Panda Antivirus via Customer Service
While you can cancel your Panda Antivirus subscription through the online dashboard, many users prefer direct assistance to avoid errors or missed renewal deadlines.
Benefits of speaking with customer service:
- Help with login or password issues
- Refund eligibility confirmation
- Manual refund or cancellation request
- Auto-renewal issues were sorted quickly
Need help now? Call the UK helpline at 0800-090-3202.
Call Us for Immediate Panda Refund Help – 0800-090-3202
Don’t wait around for emails or missed chats. Whether you’ve been charged unexpectedly or want to stop your Panda subscription today, our UK team is here to help.
📞 Call 0800-090-3202 now for fast Panda billing assistance.
Frequently Asked Questions (FAQs)
Yes. You can cancel your Panda Antivirus subscription directly through your dashboard by accessing the “Products & Services” section.
No. It’s enabled by default, but you can turn it off anytime from your account.
Refunds must be requested within 1 day of receiving your order.
You may not be eligible for a refund unless it’s a billing error. Contact customer service for possible exceptions.
Not usually. But if you’ve lost access, call 0800-090-3202 for help recovering your account and processing the cancellation.
